A critical production workflow was being handled entirely by a third party, creating bottlenecks, limited visibility and slow turnaround. The decision was made to internalise it — hiring an internal team and building the tooling to support them end to end.
The change
Before
Job raised internally and handed off to third party
Third party manages quoting, comms and supplier coordination
Limited visibility — status updates only on request
Manual approval loops with no direct supplier channel
After
Automated workflows progress orders end to end
Internal team use toolkit apps for comms and job handling
Direct supplier channels for quoting and real-time updates
In-platform quote approval and rejection — no external loops
The work
End-to-end order progression without manual handoffs at each stage.
Purpose-built apps for the new in-house team to manage jobs, comms and details.
Live quoting, job communication and in-platform quote approval or rejection.
Outcome
Contribution